04.11.08 SHS VIVEON extends risk management system at new customer Telekom Austria by adding automated decision-making processes
Martinsried, Munich November 4th, 2008 – SHS VIVEON, a solution provider for end-to-end customer management, has acquired Telekom Austria as a new customer and has thus taken a first key step into the Austrian telecommunications market. The business and IT consulting company automates decision-making processes in Telekom Austria's credit management system. SHS VIVEON will use its customized GUARDEAN RiskSuite software. In addition to implementing this software, SHS VIVEON is also involved as an integration consultant. By adding Telekom Austria, SHS VIVEON has increased its portfolio of customers with a further key player on the European telecommunications market.
Telekom Austria will add process automation to its existing risk management system, thus allowing decisions to be taken faster. SHS VIVEON will supply the software platform: GUARDEAN RiskSuite offers a system-supported decision-making tool for managing customer risks and in future it will control the decision-making process for new orders. The customized solution from the GUARDEAN product family will also be used for mass customer business in the telecommunications and financial services sectors to automate and accelerate credit-related decision-making processes.
SHS VIVEON will be responsible for expanding Telekom Austria's credit management services. The company is responsible for technical implementation of the GUARDEAN RiskSuite and also for integrating this into the existing credit management system. In addition to providing interfaces and implementing process workflows, this also includes adjusting existing and developing new score cards.
"Automating select credit-related decision-making processes allows us to react more quickly and flexibly to our customers needs," commented Gerhard Partl, head of Credit Management Telekom Austria TA AG. "Using GUARDEAN RiskSuite and the associated savings in processing time will allow us to advise our customers more effectively, offering more tailored decisions."
"SHS VIVEON has acquired its first customer in the Austrian telecommunications sector in the form of Telekom Austria," commented Stefan Gilmozzi, Member of SHS VIVEON AG's Managing Board and responsible for the consulting business in the German-speaking region. "This step is a key milestone in our company's international orientation as it clearly shows that our understanding of customer management can be used universally – going beyond national and industry requirements."
